A bit about me…
I am an experienced service designer and user researcher with a focus on inclusive design.
I have helped to build services from scratch, improved existing services and helped to embed user-focused and inclusive mindsets across public, private and third-sector organisations. From improving care planning processes across the NHS, to helping to redesign private rental sector policies with the Cabinet Office, to improving tools and systems to be further inclusive and accessible across the Ambulance Service.
Service Design
Leading service design projects and supporting teams to redesign services. I have supported teams through ideation, concept development, user needs development, blueprinting, prototyping and usability testing. I have experience supporting teams to meet and surpass GDS service standards, and some accessibility standards.
Project management and coaching
I have led, project managed and coached multidisciplinary teams from discovery to delivery across public, private and third-sector organisations. I particularly enjoy building service design muscle with organisations and have previously helped to build service design teams.
Strategy
Ensuring that services meet users’ needs and align with the wider system and organisational strategies. Building service and product roadmaps alongside business model development ready for implementation.
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RT @ServiceLabLDN: Our event ‘People and the Planet’ has just kicked off! The first speaker @lxalinas begins by discussing about, and… https://t.co/Wseiw1mA1p
Research
Planning qualitative and quantitative research sprints, conducting in-context and remote interviews. Synthesising research into actionable insights, creating user needs, service requirements and acceptance criteria.
Inclusive DESIGN
From inclusive research approaches to inclusive policy and governance. I have been an inclusive design champion across organisations and often support projects and businesses to create further inclusive services.
Prototyping and development
I have supported teams to create early-stage prototypes and carry out research/ usability testing. I often work with UX and UI designers to then support the design of services ready for launch.