NHS and HElix centre - Service Design, User research, prototyping, ecosystem mapping and future service blueprinting

Supporting the NHS to create a further holistic and inclusive care planning process

Project aims:

Inclusively worked with the Helix Centre and the NHS to enable care providers to deliver further holistic care and collaboratively create care plans with both patients and other care providers. By improving collaboration between care providers, you can deliver a further joined-up health care experience for patients.

Approach

We worked with care providers across Sussex to understand what some of the biggest barriers were currently when trying to deliver holistic care. We conducted user research with a variety of care providers from care homes, hospices, GP Surgeries, Palliative care team to third sector charities and volunteers.

A holistic care planning process and system

We designed an overall ecosystem and service blueprint for a further holistic and inclusive care planning process. 

We created this based on insights and feedback from two rounds of fo research with a wide variety of care providers and patients.

We specifically focused on creating improvements that would enable care providers to collaborate further on care plans together and ways for patients to be at the centre of care planning.

Easier collaboration between care providers

The solution developed with care providers and patients across Sussex will be further iterated and tested and rolled out in the future.